All-in-One Chat widget support in Customer Replied trigger
You can now trigger workflows when a customer replies through an All-in-One Chat widget. This enhancement allows you to:
Select All-in-One Chat directly from the Reply Channel dropdown
Filter replies by Chat Type (Chat Widget or Live Chat)
Select specific All-in-One Chat Widgets
Build more precise automation based on how customers reply
This makes automation cleaner, more flexible and easier to configure for unified chat setups.
✨ What’s New?
1️⃣ All-in-One Chat added to Reply Channel
Inside the Customer Replied trigger:
Go to: Reply Channel from the filter options and you will now see:
All In One Chat
Chat Widget
(Other communication types like Email, Messenger, etc.)
Selecting All In One Chat activates additional filtering options specific to unified chat widgets.
2️⃣ Smart Filter Expansion When “All In One Chat” is Selected
Once you select Reply Channel = All In One Chat, two additional filters appear:
A. Chat Type is with dropdown options:
Chat Widget
Live Chat
This allows you to decide whether the reply should come from:
A full All-in-One Chat Widget setup
Or specifically from Live Chat within that setup
B. Contextual Third-Level Filter (Dynamic)
Depending on what you select under Chat Type is, the next filter changes dynamically:
If: Chat Type is = Chat Widget, you will see:
Chat Widget is > dropdown listing only All-in-One chat widgets
If: Chat Type is = Live Chat you will see:
Live Chat is > dropdown listing All-in-One Live Chat configurations
This ensures you only see relevant widget options, no unrelated chat setups appear.
🛠️ How to Use It
Go to Automation > Workflows and Add trigger: Customer Replied
Under Reply Channel, select All In One Chat
Choose Chat Type is: Chat Widget or Live Chat
Select the specific widget under: Chat Widget is or Live Chat is
Click Save Trigger, add relevant actions and publish your workflow.
Now, the workflow will only run when a customer replies through the selected All-in-One Chat configuration.
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