Toll Free Numbers

Toll-free numbers are a line of contact for customers with your company. They allow you to communicate with your clients via calls and SMS without the strict verification process needed for a local number. Additionally, they help elevate your business's image, making it appear more professional and established.

Obtaining a Toll-Free Number

Navigate to your system Settings, then click the “Manage numbers” tab in the Phone Numbers section.

Click on + Add Number and select Add Phone Number.

Click Filter and uncheck the box for Local under number type then click Apply

Select your preferred number and click Proceed to Buy

Registration and Verification

After purchasing a phone number you can register it to be reviewed by providing your business information. This process is crucial for ensuring compliance and securing optimal daily sending limits to avoid potential filtering. Here’s what you need to know:

• Verification Statuses: Numbers can have restricted, pending verification, or approved statuses, each with different message segment limits.

• Benefits of Approval: Approved numbers gain verified status, full access to A2P sending, and significantly lower chances of message filtering on major networks.

Troubleshooting and FAQs

What if my number is stuck in review?

Ensure all required information is accurately provided and wait for the review process to complete. If delays occur, contact support for assistance.

Can I have multiple toll-free numbers?

Yes, businesses can register multiple toll-free numbers based on their needs and compliance with the CRM's policies.